Telemarketing campaigns & projects
Quality communication with customers is the significant part of a company's life. Outsourcing can help you reduce and optimize your costs and create a stable relationship with your customers on ahigher qualitative level.
Quality communication with customers is the significant part of a company's life. Outsourcing can help you reduce a and optimize your costs and create a stable relationship with your customers on a
higher qualitative level.
- Marketing campaigns and market research
Support with creating target segment of customers, its telephone survey according to a preparedscript, or via emails.
- Customer satisfaction survey
Thanks to surveys, we are able to find out awareness about your company or brand, customers'satisfaction with the offered services, or the effectiveness of your campaign. This will help you with
decision-making process of your next marketing activities.
- Early collections
Active phone contacting of the customers, who repeatedly reimburse the delivered invoices aftertheir due date for purpose of express invoice payment. Debt collection, collection of short-time and long-time debts for clients with the minimum costs and information on further legal procedure.
Providing general and expert information about the company, products, projects and current events. Cooperation on creating customer relationship management system of a client.
- Service desk/Helpdesk
Expert consulting provided by a contacted and well-trained operator, who helps client with anidentification of a problem source and provides expert assistance with its elimination.
- Hotline/Technical customer support
Receiving requests of immediate technical intervention, recorded information which are able to be prioritized due to the assigned ID.
- Order lines
In case of an online shop you will be provided with a live call operator for selling your products. In addition to a technical support, operator will daily administrate pricelists in your online shop. New products will be added and current promotions will be edited.